GENERAL TERMS AND CONDITIONS

General Terms and Conditions

This website is operated by TWcommerce. Throughout the site, the terms “we”, “us” and “our” refer to Willow & Haze. Willow & Haze offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms of this agreement, then you may not access the website or use any services.

Any new features or tools added to the current store shall also be subject to the Terms. You can review the most current version at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the website constitutes acceptance of those changes.

Our store is hosted by Shopify Inc.. They provide the online e-commerce platform that allows us to sell our products and services to you.

Article 1 – Definitions

Reflection period: the period within which the consumer can exercise the right of withdrawal
Consumer: a natural person not acting in a professional capacity who enters into a distance contract
Day: calendar day
Ongoing transaction: a distance contract relating to a series of products/services delivered over time
Durable medium: any tool that enables storage of information for future reference
Right of withdrawal: the possibility for the consumer to cancel the contract within the reflection period
Entrepreneur: the party offering products/services remotely
Distance contract: a contract concluded using remote communication
Remote communication technique: a method used without both parties being physically present
Terms and Conditions: the present general terms

Article 2 – Identity of the Entrepreneur

Email: info@willowhaze.com
Company name: TWcommerce
Chamber of Commerce number: 74650025
Address: ganzeweide 5,The Netherlands

Article 3 – Applicability

These terms apply to every offer and every distance contract between entrepreneur and consumer. The terms must be made available before the contract is concluded.

If provisions are invalid, the rest of the agreement remains valid, and unclear provisions must be interpreted in line with the spirit of these terms.

Article 4 – The Offer

Offers may have limited validity or conditions
Offers are non-binding and may be changed
Product descriptions must be accurate
Images are indicative and may differ slightly
Errors do not bind the entrepreneur

The offer must clearly state:

Price (excluding import duties and VAT)
Shipping costs
Payment and delivery terms
Right of withdrawal
Duration and validity of the offer

Article 5 – The Agreement

The agreement is concluded when the consumer accepts the offer and meets conditions.

Electronic acceptance is confirmed electronically
Secure payment and data protection are ensured
Orders may be refused with justification
Key information must be provided with the product

Article 6 – Right of Withdrawal

Consumers may cancel within 14 days without giving a reason.

The period starts the day after receiving the product
Products must be returned in original condition
Consumers must notify withdrawal within 14 days
Return must also occur within 14 days

Article 7 – Costs in Case of Withdrawal

Return shipping costs are paid by the consumer
Refunds are issued within 14 days after return

Article 8 – Exclusion of Withdrawal

Withdrawal may be excluded for:

Custom-made or personalized products
Perishable goods
Sealed items (e.g., hygiene, software, media) once opened
Services started with consent

Article 9 – Price

Prices remain stable during offer validity
Changes allowed due to VAT or legal changes
Import VAT and customs fees may apply
Printing errors are not binding

Article 10 – Conformity and Warranty

Products must meet expectations and legal requirements
Complaints must be reported within 14 days
Warranty excludes misuse or improper handling

Article 11 – Delivery and Execution

Orders are delivered within 30 days unless agreed otherwise
Delays give the right to cancel
Refunds follow within 14 days after cancellation
Risk transfers upon delivery

Article 12 – Duration Transactions

Consumers may:

Cancel indefinite contracts anytime (max 1 month notice)
Cancel fixed-term contracts at the end

Automatic renewal rules apply with limits.

Article 13 – Payment

Payment must be made within 7 working days
Errors in payment details must be reported
Late payment may incur costs

Article 14 – Complaints Procedure

Complaints must be submitted within 7 days
Responses within 14 days
Valid complaints lead to repair or replacement

Article 15 – Disputes

All agreements are governed by Dutch law, even for foreign customers.

Article 16 – Contact Information

Questions about these Terms can be sent to:
info@willowhaze.com